Chargeback & Payment Dispute Policy

Definition of a Chargeback

A “chargeback” occurs when a customer disputes a transaction with their bank or payment provider instead of contacting the merchant directly to resolve the issue.

Proof of Fulfillment

An order is considered fulfilled once it has been shipped and accepted by the carrier, as evidenced by valid tracking information. Proof of shipment constitutes completion of the merchant’s obligations.

Prohibited Chargebacks

Customers agree not to file chargebacks for reasons including, but not limited to:

1. Carrier delays, loss, or misdelivery after shipment
2. Packages marked as “Delivered” by the carrier
3. Failure to file a carrier claim
4. Failure to contact the merchant within required timeframes
5. Buyer’s remorse or misunderstanding of policies

Such disputes are considered improper chargebacks.

Carrier-Related Disputes

Delivery issues that occur after carrier acceptance must be resolved directly with the carrier. The merchant is not liable for carrier errors once possession has transferred.

Chargeback Defense & Evidence Submission

The merchant reserves the right to dispute any chargeback by providing:

1. Proof of shipment and carrier acceptance
2. Tracking confirmation
3. Delivery confirmation
4. This policy and any related terms agreed to at checkout

Fees, Penalties, and Recovery

In the event of an improper chargeback, the merchant reserves the right to:

1. Recover chargeback fees incurred
2. Deny future purchases
3. Suspend or terminate customer accounts
4. Pursue collection of outstanding balances where permitted by law

No Refund via Chargeback

Chargebacks do not override the merchant’s refund or shipping policies. Refunds, if applicable, are issued solely at the merchant’s discretion in accordance with posted policies.

Agreement to Terms

By completing a purchase, the customer acknowledges and agrees to these Chargeback & Payment Dispute Terms.